Privacy Policy

Who we are

CHURCHILL BUILDS LIMITED is a company registered in England and Wales.

Company number: 15938033

Registered office: 5 Pond Farm Mews, Upper Eastern Green Lane, Coventry, England, CV5 7DP

Churchill Builds provides construction, renovation and related building services across Harrogate and North Yorkshire.

For the purposes of UK data protection law, CHURCHILL BUILDS LIMITED is the data controller of the personal information described in this Privacy Policy.

If you have any questions about this Privacy Policy or how we use your personal information, please contact us:

Email: enquiries@churchillbuilds.co.uk

Telephone: 07557 792430

Information we collect

We may collect personal information when you contact us through our website, by email, telephone or through another form of communication.

This may include:

• your name;
• email address;
• telephone number;
• postcode and project location;
• information about the type of building or renovation project you are considering;
• your preferred project timescale;
• information you provide when describing your project;
• correspondence between you and Churchill Builds; and
• information required to prepare quotations, estimates, manage work or provide our services.

When you submit our website enquiry form, the information you provide is stored securely on our website system and sent to Churchill Builds by email so that we can respond to your enquiry.

If you become a customer, we may also collect information reasonably required to plan, quote for, manage and complete your project.

How we use your information

We use personal information where necessary to:

• respond to enquiries;
• discuss potential projects;
• arrange site visits or meetings;
• prepare estimates and quotations;
• communicate with you about your enquiry or project;
• plan and manage building work;
• provide our services;
• manage our customer and project records;
• deal with payments, invoices and accounting requirements; and
• comply with our legal and regulatory obligations.

We do not use information submitted through our enquiry form to send marketing communications unless we have an appropriate lawful basis to do so.

Our lawful basis for using your information

Under UK data protection law, we must have a lawful basis for using your personal information.

Depending on the circumstances, we may process your information because:

It is necessary to take steps at your request before entering into a contract or to perform a contract with you. This includes discussing a potential project, arranging a visit, preparing a quotation and carrying out agreed work.

We have a legitimate interest in running and managing our business. This may include responding to communications, maintaining appropriate business and project records and dealing with queries relating to work we have undertaken.

We have a legal obligation. We may need to retain or use certain information to comply with tax, accounting, regulatory or other legal requirements.

Where we rely on consent for a particular use of your information, you may withdraw that consent.

Buildxact and project management

Churchill Builds uses Buildxact, a construction estimating and project management platform, to help prepare quotations and estimates and to manage construction projects.

If you request a quotation or proceed with a project, relevant information about you and your project may be entered into Buildxact. This may include your name, contact details, project address and information relating to the proposed or ongoing work.

Buildxact processes this information as a service provider supporting Churchill Builds.

Other organisations we may share information with

We may share relevant personal information with organisations or individuals where necessary to respond to your enquiry, prepare a quotation, manage your project or meet our legal obligations.

This may include:

• Buildxact, which Churchill Builds uses to prepare quotations and manage projects;
• tradespeople, subcontractors and suppliers, where sharing information is necessary for the project;
• professional advisers such as accountants;
• public authorities or regulatory bodies, where we are legally required to provide information.

We only share information that is reasonably necessary for the relevant purpose.

We do not sell your personal information.

How long we keep your information

Enquiries submitted through our website form are retained in our website system for up to 14 days and are then automatically deleted from the live system. Where your enquiry progresses, relevant information may continue to be retained in our email and project records where necessary to manage your enquiry or project.

We keep personal information only for as long as it is reasonably required for the purpose for which it was collected, including dealing with enquiries, preparing quotations, managing projects and meeting legal, accounting or regulatory requirements.

The length of time information is retained may therefore depend on whether an enquiry progresses into a quotation or completed project and whether we are legally required to retain particular records.

We periodically review the information we hold and delete or securely dispose of personal information when it is no longer reasonably required.

How we protect your information

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

Where we use third-party services to process or store information on our behalf, we take reasonable steps to ensure personal information is handled appropriately.

International data transfers

Some of the services we use may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate protections required by applicable data protection law are in place.

Website analytics and cookies

Our website may use cookies and similar technologies that are necessary for the website to operate correctly.

We may also use website analytics in the future to help us understand how visitors use the Churchill Builds website. This could include information such as which pages are visited, how visitors reach the website, general interaction with the website and technical information about the device or browser being used.

If we introduce analytics or other technologies that require notice, consent or another mechanism under applicable law, we will provide appropriate information and controls before using those technologies.

We will update this Privacy Policy where necessary to reflect the analytics and other website technologies we actually use.

Your data protection rights

Depending on the circumstances, UK data protection law gives you rights over your personal information. These may include the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to delete your personal information in certain circumstances;
• ask us to restrict how your information is used in certain circumstances;
• object to certain uses of your personal information; and
• ask for certain information to be transferred where the right to data portability applies.

Where processing is based on consent, you may also withdraw your consent at any time.

Not all rights apply in every circumstance.

To exercise any of these rights, please contact:

enquiries@churchillbuilds.co.uk

Complaints

If you have concerns about how Churchill Builds handles your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.

Changes to this Privacy Policy

We may update this Privacy Policy if the way we use personal information changes, if we introduce new website technologies or if our legal obligations change.

The latest version will be published on this page with an updated revision date.